EastSide Salon & Spa Cancellation Policy
Cancellation Policy.
We strive to provide excellent service to our guests. In order to do so, we have updated our Cancellation, No-Show and Late appointment policy. Cancellations and No-Shows leave gaps in our schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments. Please provide us with an email or mobile number to receive appointment reminders.
You Must Provide at Least: • 24-hours notice for appointments with a duration of 2 or more hours
Guests who cancel their appointments without proper notice or do not show up for their reserved appointment times are considered a ‘No-Show’.
First No-Show:
If you No-Show for a scheduled appointment, you will first receive a phone call from us informing you that you missed your scheduled appointment and we will reschedule for a better time for you. At this time we will remind you that a second No-Show appointment will require a charge.
Second No-Show:
If you No-Show for a scheduled appointment for a second time, a fee equal to 25% of the missed service will be posted to your salon account. Accumulated fees must be paid prior to booking any future appointments.
Third No-Show:
If you No-Show a third time, you will be required to pay a fee equal to 50% of the missed service. You will also be considered a walk-in appointment from that point forward.
Late Arrivals:
Please call us if you think you will arrive late for your reserved appointment time. If possible, we will try to adjust our schedule. However, it is possible we may ask you to reschedule your visit for another day if it interferes with another clients appointment time.
For appointments with a duration of 1 hour or less with less than a 24-hour notice, the same rules apply but without any fees.